Heterosite

Shipping is done via Canada Post services unless otherwise requested by the client.  Shipping rates are calculated on a per-order basis and vary based on parcel weigh, size and destination.  Shipping is normally done within few days after payment has been received, unless the client ask otherwise.

Customs and/or duty fees for minerals shipped outside of Canada are the responsibility of the client.

Because we take great care in packaging mineral specimens for shipping, responsibility for loss or damage to parcels and their content are to be assumed by the client and therefore we encourage you to insure parcels for their full content value.  However, within 3 days of receiving a parcel, we will assume any damage to a mineral specimen if the parcel shows no external nor internal damage.  Such damaged specimen should be returned to us by same shipping service in its undamaged original packaging material upon request.  In such cases, a damaged specimen is reimbursed.

Returns of mineral specimens are accepted if they do not meet your expectations as per the description and photographs.  Please notify us by e-mail at [email protected] within 30 days of receiving your specimen(s) and let us know if you require a refund or wish a credit towards future purchases.  Only the amount paid for the specimen(s) will be refunded, exchanged for specimen(s) of same total value or credited to your account after we have received the returned specimen(s) in the exact same condition it was packaged and shipped to you.  Original shipping and insurance fees including taxes are non-refundable nor credited in any circumstances and return shipping and insurance fees are to be paid by the client.  Return shipping shall be made with same shipping service used for original delivery.

Returns should be sent to: Collection Arkane, 467 Place du Verger, Mont-Saint-Hilaire, Quebec, Canada   J3H 3V3.

Before returning a mineral specimen clients have to understand and take into account that, because holding a mineral specimen in your hands cannot be replaced by photographs whatever their quality, we try our best to provide accurate descriptions and high quality photographs without enhancement other colour accuracy.